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Priya Panj

@priyapanj

Customer Success Manager at HCL Technologies, shaping digital transformation strategies and driving enterprise adoption and renewals.

India

Message

At HCL Technologies, I lead customer success and renewals for enterprise clients, using structured discovery and process mapping to connect cloud and software solutions with business outcomes. I build ROI models from client operational data and guide digital transformation strategies.

I’ve managed customer success across BFSI and technology environments, including a 95% retention rate at Pulse Secure (Aeries Group). At HCL Technologies, I partner with Account Directors on presales and account expansion, and I was recognized as a Sales Super Star Winner – Top CSM in Q2 FY21, 23 and 24.

Experience

Work history, roles, and key accomplishments

Current

Manager – ASEAN | Customer Success & Renewals

Current

HCL Technologies

Nov 2019 - Present (6 years 11 months)

Leads structured discovery sessions and process mapping with enterprise client leadership to diagnose operational bottlenecks and align HCL's cloud/software portfolio with client business outcomes. Owns a high-value customer success and renewals portfolio exceeding USD 2.5M annually, driving adoption and retention.

Strategic Research Process Mapping ROI Modeling Platform Analytics CSAT NPS Salesforce Microsoft Dynamics NetSuite Pre Sales Account Expansion Churn Mitigation Executive Escalation Management Cross Functional Collaboration Team Leadership

Senior Associate – EMEA | Customer Success & Renewals

Pulse Secure (Aeries Group)

Nov 2017 - Nov 2019 (2 years)

Managed the complete customer success lifecycle, high-volume enterprise accounts, and subscription renewals for the Middle East and UK markets, delivering a 95% retention rate. Co-created implementation hypotheses to accelerate software expansion and convert legacy perpetual accounts to recurring subscription models.

Customer Success Renewals Retention Consultative Approach Stakeholder Alignment Channel Partner Distributor Governance

Associate – Product Management & Enablement

Ingram Micro

Jun 2016 - Nov 2017 (1 year 5 months)

Accelerated enablement initiatives and powered retention growth for Tier-1 technology portfolios (Autodesk and Red Hat) by creating reusable onboarding and solution patterns for distributors and resellers.

Product Management Enablement Partner Ecosystem Onboarding Solution Patterns Autodesk Red Hat