Open to opportunities

priyanka thapliyal

@priyankathapliyal

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Vendor management professional with 6 years of e-commerce experience.

India

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What I'm looking for

I am seeking a role that fosters collaboration and offers growth opportunities.

With over six years of experience in the e-commerce industry, I am a dedicated Vendor Management professional specializing in order management, business promotions, and quality auditing. My passion lies in driving results through effective stakeholder collaboration and process optimization. I have successfully engaged with numerous vendors, creating impactful deals that have significantly boosted sales. My commitment to excellence has been recognized through various accolades, including Employee of the Month for exceptional performance.

In my current role as a Senior Quality Auditor at Klarna, I conduct thorough quality audits and ensure compliance with company policies, consistently meeting performance targets. My previous experience as a Senior Catalogue Representative at Amazon allowed me to manage a diverse portfolio of over 150 vendors, leading to a remarkable 15% increase in overall sales. I have pioneered automation in the promotions department, streamlining workflows and enhancing vendor visibility during major sales events.

Experience

Work history, roles, and key accomplishments

Current

Senior Quality Auditor

Current

Tech Mahindra

Nov 2024 - Present (6 months)

Conducted quality audits based on comprehensive plans, assessed compliance with policies, and prepared detailed reports to drive improvements in customer experience.

Auditing Compliance Audit Reporting Stakeholder Management Process Improvement

Senior Catalogue Representative

Amazon

Jul 2022 - Nov 2024 (2 years 4 months)

Managed a portfolio of 150+ vendors, led promotions for the EU market, and collaborated on PO workstreams, resulting in significant sales increases.

Vendor Management Sales Strategy

Senior Analyst

AXA GOBO Services

Feb 2021 - Jul 2022 (1 year 5 months)

Implemented policy adjustments for various insurance types, managed updates to policyholder information, and maintained insurance documents for efficient access.

Policy Management Data Management

Associate

Concentrix India

Oct 2018 - Feb 2021 (2 years 4 months)

Assisted sellers in optimizing their accounts on Amazon, collaborated with vendors, and conducted root cause analysis to improve seller experience.

Account Management Root Cause Analysis Customer Service

Education

Degrees, certifications, and relevant coursework

Goethe Institute, Max Mueller Bhavan

C1.1 Certification, German Language

2018 - 2018

Achieved C1.1 Certification in German, demonstrating proficiency in the language and the ability to engage in complex conversations.

Hansraj College

Advance Diploma, German Language

2016 - 2017

Pursued an Advance Diploma in German, which provided a strong foundation in the German language and culture.

Delhi University

Bachelor of Arts, Literature

2013 - 2016

Completed a Bachelor of Arts in Literature, focusing on various literary forms and critical analysis, which enhanced my communication and analytical skills.