Priyanka Sharma

Directs people and technical operations across 8 locations, leads operational projects from scoping to closure, and designs process flowcharts and KPI dashboards. Implements structured goal-setting and leads workplace transformation initiatives with zero downtime.

Directed PMO functions, setting up governance models and reporting cadences for tech and infrastructure projects. Oversaw portfolio risk management and provided executive advisory with data-driven analytics.

Spearheaded post-merger technology and operational integration, harmonizing ITSM workflows and multi-location teams with zero business downtime. Managed IT operations across 5 locations supporting 6,000+ end-users, maintaining 99.9% uptime and reducing change-related incidents by 45%.

Managed daily facility operations, vendor SLAs, procurement, and emergency response planning. Facilitated cross-departmental onboarding, resource allocation, and corporate event execution.

Managed HR operational processes including employee onboarding/offboarding, SAP HRIS administration, and compliance tracking. Supervised IT Helpdesk operations and ticketing workflows, maintaining SLA compliance and 100% audit readiness.

Supported executive leadership in operational presentations, volume hiring initiatives, and administrative tracking for key client accounts.

Completed a Post Graduate Diploma in Human Resource Management.

Earned a Bachelor of Home Science in Human Development.