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Subol Dad

@suboldad

PMO Leader at Tata Consultancy Services managing governance, budgets, risks, and executive reporting.

At Tata Consultancy Services Pvt. Ltd., I lead PMO governance across projects and business functions, managing plans, budgets, schedules, and risk registers. I prepare executive dashboards, MIS reports, KPI scorecards, and portfolio reviews.

Previously, I managed insurance projects at Tata Consultancy Services Pvt. Ltd., overseeing project execution, resources, risks, and stakeholder updates while supporting revenue growth through improved planning and productivity management.

At Concentrix Daksh Services India Pvt. Ltd., I managed customer operations across DTH, Utility, and Mobility. Earlier, as Assistant Manager – Operations at Hinduja Global Solution Ltd. & IBM Daksh, I managed customer service delivery, workforce planning, and performance against SLAs and KPIs.

Experience

Work history, roles, and key accomplishments

Current

PMO Leader

Current

Tata Consultancy Services Pvt. Ltd.

Jan 2025 - Present (1 year 10 months)

Lead PMO governance activities across multiple projects and business functions, managing project plans, resource allocation, budgets, schedules, and risk registers. Prepare executive dashboards, MIS reports, KPI scorecards, and portfolio reviews.

PMO governance Project Management Resource Allocation Budgeting Risk Management MIS Reporting KPI Scorecards Stakeholder Management Process Improvement Quality Assurance

Project Manager

Tata Consultancy Services Pvt. Ltd.

Feb 2023 - Dec 2024 (1 year 10 months)

Develop and manage project plans, resource allocation plans, and risk management plans. Lead cross-functional project teams, oversee project execution, and ensure timely completion, budget adherence, and quality standards.

Project Management Resource Planning Risk Management Stakeholder Management Quality Assurance Process Improvement Reporting Data Management

Operations Manager

Concentrix Daksh Services India Pvt. Ltd.

Nov 2014 - Jan 2023 (8 years 2 months)

Managed large-scale customer operations across DTH, Utility, and Mobility processes. Led workforce planning, service delivery, performance management, and process optimization, while monitoring KPIs, SLAs, and quality metrics.

Operations Management Workforce Planning Service Delivery Performance Management Process Optimization KPI Monitoring SLA Management Budget Management Risk Mitigation Customer Experience

Assistant Manager – Operations

Hinduja Global Solution Ltd. & IBM Daksh

Sep 2005 - Oct 2014 (9 years 1 month)

Managed day-to-day customer service and process delivery operations to achieve SLAs and KPIs. Led Team Leaders and Customer Service Executives through coaching, mentoring, and performance management.