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Priya Garg

@priyagarg3

QA Lead at Brightspeed building conversational AI and IVR testing, including a regression suite that cut execution to minutes.

United States

Message

At Brightspeed, I own end-to-end QA for Dialogflow CX chatbots, Google CCAI voice bots, Genesys Cloud IVR, and backend integrations. I built a Cyara IVR regression suite and automation tooling that cut regression execution from 4–5 hours to 12–15 minutes.

I also built a health-check utility covering 20+ APIs and created Voiceflow-based test-generation workflows estimated to save 70+ QA hours annually. Earlier, I led QA for Verizon’s System of Insight platform and delivered testing for web applications, backend services, and IVR and telecom call flows.

Experience

Work history, roles, and key accomplishments

Current

QA Lead — Conversational AI & Contact Center Testing

Current

Brightspeed

Oct 2024 - Present (2 years)

Owns end-to-end QA for Dialogflow CX chatbots, Google CCAI voice bots, and Genesys Cloud IVR. Built a Cyara IVR regression suite and an API health check utility, cutting regression execution time from 4-5 hours to 12-15 minutes.

Dialogflow CX Google CCAI CCAIP Genesys Cloud Cyara Botium Voiceflow API Testing Automation Regression Testing Gemini Jira Microsoft Teams

RPA QA & Operations Support

Verizon Wireless

Mar 2022 - Sep 2024 (2 years 6 months)

Supported QA validation and UAT for UiPath RPA bot deployments, monitored Orchestrator for scheduled executions, and managed ServiceNow tickets for environment requests.

UI Path Robotic Process Automation UAT ServiceNow Root Cause Analysis Orchestrator

Senior QA Lead

Verizon System of Insight

Apr 2020 - Mar 2022 (1 year 11 months)

Led end-to-end QA for the Verizon SOI platform, a big data and analytics platform. Defined RPA automation strategy and led Agile QA ceremonies including sprint planning and defect triage.

Big Data Analytics Robotic Process Automation Agile Jira Test Planning Defect Triage

Senior Consultant — QA

Capgemini

Jan 2015 - Apr 2020 (5 years 3 months)

Led QA delivery for web applications and backend services, including test planning, SIT/UAT execution, and defect lifecycle management. Built Selenium/Python regression automation and used JMeter for performance testing.

Selenium Python JMeter ALM QC Test Planning SIT UAT Defect Management

Software Test Engineer

IBM India

Jan 2008 - Dec 2014 (6 years 11 months)

Tested IVR and telecom call flows, including DTMF inputs, prompts, and backend integration. Performed functional, regression, and performance testing using Jira, QC, and Bugzilla.

IVR Telecommunications Functional Testing Regression Testing Performance Testing Jira Quality Control (QC)Bugzilla