Priya Chakrabarti
@priyachakrabarti
Senior product manager focused on onboarding, identity, and growth.
United StatesWhat I'm looking for
I am a Senior Product Manager with 12+ years in fintech and digital banking, specializing in onboarding, identity/KYC systems, funnel growth, and compliance-driven experiences. I build intuitive, data-informed journeys and lead cross-functional teams to deliver measurable improvements in conversion, activation, and fraud reduction.
My work includes slashing onboarding time from 21 minutes to 3 minutes, doubling identity verification success, launching a GenAI chatbot used by 84M+ customers that resolved 56% of queries, and designing AI compliance guardrails that balanced funnel optimization with regulatory risk. I combine experimentation, AI/ML models, analytics, and strong stakeholder alignment to drive product and business outcomes.
Experience
Work history, roles, and key accomplishments
JCOwned the full onboarding journey for lending and savings apps, leading roadmaps and experiments that reduced identity-screen drop-offs by 40% and lifted first product usage by 15%. Built AI risk and identity scoring models that cut false-positives by 20% while maintaining compliance.
JCLed the 0→1 launch of a GenAI chatbot serving 84M+ customers, resolving 56% of queries autonomously and saving $50M in support costs in one quarter; prioritized NLP intents and ran behavioral experiments to optimize conversational flows.
JCLed end-to-end launch of a consumer credit card product that scaled to 250,000+ new cardholders in year one and generated $180M in revenue; modernized the mobile platform to enable faster experimentation and improved app ratings.
Product Analyst
Hotwire
Oct 2014 - May 2015 (7 months)
Designed recommendation UI and optimized algorithmic customer journeys, improving top-of-funnel conversion and return rates through CTA testing and personalized lifecycle triggers.
Product Analyst
ARC Document Solutions
Jan 2013 - Oct 2014 (1 year 9 months)
Managed high-availability data systems and performed SQL performance optimizations for enterprise-scale applications to improve reliability and query efficiency.
Education
Degrees, certifications, and relevant coursework
PUPurdue University
Master of Science, Electrical and Computer Engineering
2011 - 2012
Completed a master's degree in Electrical and Computer Engineering at Purdue University between August 2011 and December 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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