At Genpact India Pvt. Ltd., I supervise a 10-person team supporting Accounts Payable, payments, helpdesk operations, and month-end reporting for the North America region. I led remote and onsite operations transitions, created SOPs, and conducted knowledge-transfer sessions.
I also created end-to-end Helpdesk process documentation and streamlined process controls to improve accuracy and compliance. Earlier, at Fusion BPO Services (Xplore-Tech), I handled client calls and escalations before being promoted to Team Lead for the Delivery Support Team.
