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Preeti Dubey

@preetidubey1

Assistant Manager at Genpact leading a 21-person team across end-to-end Order to Cash operations.

At Genpact, I lead a 21-person team handling end-to-end Order to Cash operations, including B2B collections, cash application, and cash calls. I manage accounts receivable for three divisions and have exceeded monthly and quarterly collection targets.

At Genpact, I also supported global process transitions and technology integration across three divisions within Eaton’s Electrical Segment. I launched pilot processes and developed Standard Operating Procedures to support consistent regional delivery.

Previously, at Encore Capital Group (Midland Credit Management), I managed US collections operations and delivered employee training as a Dale Carnegie Certified Trainer. I handled B2C collections and dispute resolution in line with FDCPA and CFPB guidelines.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Genpact

Nov 2024 - Present (2 years)

Managed accounts receivable for three divisions, consistently exceeding monthly and quarterly collection targets. Led a team of 21 professionals overseeing end-to-end Order to Cash operations including B2B collections, cash application, and cash calls.

Process Improvement Stakeholder Management Escalation Management Master Data Management Claims Processing Deduction Reconciliation SAP Hana Oracle R12 GetPaid Salesforce Order To Cash B2B Collections Cash Application Accounts Receivable Team Leadership

Management Trainee

Genpact

May 2023 - Nov 2024 (1 year 6 months)

Monitored customer accounts, payment statuses, and outstanding receivables to identify financial risks and overdue balances. Analyzed and reconciled customer account data across SAP, Oracle, and reporting platforms to ensure accuracy and data consistency.

SAP Oracle Data Analysis Reconciliations Reporting Risk Management Process Compliance Stakeholder Collaboration

Account Manager and Training Maven

Encore Capital Group

Jan 2016 - Feb 2023 (7 years 1 month)

Managed US collections operations by monitoring portfolio performance and ensuring optimal customer account health. Delivered process and performance training as a Dale Carnegie Certified Trainer, enhancing employee skills and boosting productivity.

Consumer Collections Dispute Resolution FDCPA Compliance CFPB Guidelines Training Dale Carnegie Team Productivity Performance Improvement

Customer Service Representative

Convergys

Nov 2015 - Dec 2016 (1 year 1 month)

Managed inbound customer service inquiries related to billing and technical support with professionalism and accuracy. Resolved customer issues promptly, ensuring high levels of customer satisfaction and adherence to service standards.

Customer Service Billing Technical Support Dispute Resolution Escalation Management