Open to opportunities

Pritish Ghatge

@pritishghatge

I’m an Application Production Support Engineer and Operations Analyst specializing in incident resolution, SQL analytics, and ITIL service reliability.

India

Message

What I'm looking for

I’m seeking worldwide remote opportunities in application support, IT operations, technical support, data analytics, IT risk (GRC), or operations—where I can resolve incidents, maintain SLA reliability, collaborate across time zones, and drive continuous improvement.

I’m a results-driven Application Production Support Engineer and Operations Analyst with 3+ years of experience supporting banking and IT operations, customer operations, and data analytics. At HDFC Bank, I resolved 30–50 monthly L1/L2 production incidents using ServiceNow while maintaining 98% SLA compliance, and I performed Root Cause Analysis to improve application stability and operational efficiency.

I bring strong SQL-based troubleshooting and operational monitoring, including system monitoring, log analysis, batch processing, and End-of-Day (EOD) job execution. I also supported Citrix VDI environments (XenDesktop/XenApp) and worked within ITIL-based change management, and in Ireland I delivered fast-paced customer operations and reporting while collaborating with multicultural teams.

Experience

Work history, roles, and key accomplishments

Customer Operational Analyst

SSP Ireland Ltd.

Nov 2022 - Jan 2026 (3 years 2 months)

Provided operational and administrative support in a fast-paced international airport environment by managing customer queries, issue resolution, and transaction processing. Maintained operational records and reporting, monitored inventory, ensured compliance standards, and coordinated with multicultural teams during peak periods.

Customer Operations Transaction Processing Operational Reporting Compliance Support Stakeholder Management Service Delivery

Application Production Support Engineer

HDFC Bank Ltd.

May 2020 - Jul 2022 (2 years 2 months)

Resolved 30–50 monthly L1/L2 production incidents using ServiceNow while maintaining 98% SLA compliance through proactive monitoring, troubleshooting, and Root Cause Analysis. Coordinated with L3/dev teams on fixes and deployments, and supported batch processing/EOD jobs and Citrix XenDesktop/XenApp in ITIL-based change management.

Incident Management ServiceNow SQL Application Monitoring ITIL Batch Processing Citrix Log Analysis