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Priscilla GuillenPG
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Priscilla Guillen

@priscillaguillen

Customer service representative at ACD Direct supporting nonprofit and public broadcasting organizations.

Spain
Message

At ACD Direct, I respond to inbound and outbound calls for nonprofit operations serving public broadcasting stations and advocacy organizations.

At NexRep, I respond to customer inquiries and resolve support ticket transactions. I also maintain records and documentation for audit and internal control purposes.

At Restoration Builders LLC, I assisted with payroll data review and reconciliation, maintained timecard records, and supported year-end close using Sage. I also handled project coordination across eight locations, including scheduling, purchase orders, and job costs.

Previously, I coordinated repair projects at Colony Home and supported accounts payable at Foxtec. I used QuickBooks for invoices and financial reporting, and helped move record-keeping from manual to digital.

Experience

Work history, roles, and key accomplishments

AD

Customer Service

ACD Direct

Jun 2025 - Oct 2026 (1 year 4 months)

Responded to high call volume inbound and outbound calls for nonprofit organizations, providing professional assistance to donors and callers. Delivered accurate information and resolved concerns to ensure positive customer experiences.

PN

Technical Support

PPL CDPAP NY

Dec 2024 - May 2026 (1 year 5 months)

Provided product knowledge and explained services to help customers navigate next steps. Documented interactions in CRM and met performance goals for call quality and response time.

RL

Payroll Data Entry

Restoration Builders LLC

Jul 2021 - Feb 2025 (3 years 7 months)

Entered employee hours, timecards, deductions, and adjustments into the payroll system. Ensured accurate calculation of wages, overtime, taxes, and benefits, and assisted with payroll reports and reconciliations.

Education

Degrees, certifications, and relevant coursework

Austin Community College logoAC

Austin Community College

Associate of Computer Science, Computer Science

Pursuing an Associate of Computer Science degree, expected completion in 2027.

Austin Community College logoAC

Austin Community College

Associate of Science, Computer Science

Pursuing an Associate of Computer Science degree at Austin Community College, with an expected completion in 2027.

EL

Empleate Inserción Laboral

Atención al Cliente, Customer Service

Completed a 50-hour customer service training program in 2026.

Austin College logoAC

Austin College

Associate degree, Computer Programming

Associate degree in Computer Programming from Austin College.

Tech stack

Software and tools used professionally

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