Priscilla Anthony-Odigie

Conduct structured telephone assessments to identify client needs, record outcomes in CRM, and coordinate referrals, delivering timely, confidential support under performance targets.

Supported clients via phone, chat, and email, resolving enquiries and logging outcomes in internal systems while educating clients on processes and follow-up timelines.

Supported vulnerable adults with communication and coordination, maintained accurate case records, and provided non-judgmental, confidential support across care activities.

Conducted telephone information gathering, updated databases, prepared action-based reports, and coordinated cross-departmental tasks to ensure timely service delivery.

Delivered frontline telephone support, documented customer enquiries, and escalated issues appropriately to maintain service standards.

Provided HR advice, maintained employee records, and supported compliance tasks while ensuring accurate documentation and guidance on HR processes.

Assisted clients with enquiries, documented interactions, and provided service guidance to support customer satisfaction and operational workflows.

Managed legal documentation and compliance records, liaised with government bodies to resolve administrative matters, and ensured accurate handling of confidential information.

Completed a Master of Arts in Criminal Justice & Crime Control focusing on contemporary criminal justice issues and crime control strategies.

Earned a Bachelor of Arts in Law covering core legal principles, statutory interpretation, and legal research.