Open to opportunities

KATHRINE TRAMONTE

@kathrinetramonte

Message

Reliable customer service professional skilled in administration and data entry.

Australia

Message

What I'm looking for

I am seeking long-term, stable employment with a reputable employer where I can apply administration, customer service and data-entry skills, receive professional training, and have opportunities to progress.

I am a dedicated customer service and administration professional with extensive experience in inbound call handling, data entry, and office procedures across government and private sectors.

I have worked remotely and on-site in roles supporting clients, participants and executives—managing customer accounts, updating records, and coordinating schedules and travel logistics.

Key achievements include consistently meeting call-volume targets, maintaining accurate participant and customer records, and supporting NDIS plan updates and budget adjustments while working at Serco and Medibank.

I value stability, continuous learning, and opportunities to progress; I bring attention to detail, reliability, strong phone and record-management skills, and a willingness to undertake further professional training.

Experience

Work history, roles, and key accomplishments

Client Contact Officer

Serco Group

May 2024 - Dec 2024 (7 months)

Answered inbound calls and assisted participants with NDIS plan changes, updating participant budgets and performing accurate data entry to maintain plan records and service continuity.

Customer Service Inbound Calls NDIS Data Entry CRM Systems Documentation

Customer Service Agent

Medibank

Nov 2022 - Jul 2023 (8 months)

Handled 50+ inbound customer calls daily, updated customer records and liaised on account services while documenting issues and solutions in internal sales systems to support retention and service accuracy.

Customer Service Inbound Calls CRM Data Entry Account Management

Support Worker

Home Caring

Sep 2016 - Jan 2021 (4 years 4 months)

Provided in-home support to elderly clients including shopping, transport to medical appointments and assistance with daily tasks to maintain independence and wellbeing.

client support Transportation Personal Care Time Management

Administration Clerk

Department of Community and Justice

Sep 2010 - Aug 2016 (5 years 11 months)

Managed customer interactions via phone, email and in-person, established office procedures and performed regular data entry to support departmental administration and service delivery.

Administration Customer Service Data Entry Record keeping

Executive Assistant

Department of Community and Justice

Sep 2009 - Aug 2010 (11 months)

Supported the General Manager with calendar management, travel arrangements, report preparation and expense processing to streamline executive operations and meeting coordination.

Executive Support Calendar Management Travel Coordination Report Preparation Expense Operations

Contact Centre Operator

Department of Community and Justice

Jul 2007 - Sep 2009 (2 years 2 months)

Met production targets answering inbound calls about maintenance, temporary accommodation and homelessness services, raised work orders and processed documents for providers and clients.

Inbound Calls Case Processing Documentation