SandyKay's Specials

I am a customer-focused support specialist with hands-on experience delivering high-quality service in fast-paced, remote environments. I consistently handle inquiries, resolve issues efficiently, and maintain accurate records using CRM tools.

At Fidelity Bank and Oasis Group I managed inbound and outbound interactions, documented and tracked customer cases, educated customers on products, and escalated complex concerns while meeting response-time and quality targets. I emphasize calm, empathetic communication and building long-term customer trust.

With an MSc in Supply Chain & Logistics Management and a BSc in Business Education, I combine strong process-improvement instincts with attention to detail and a solution-oriented mindset to support teams and improve customer outcomes.