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prince maxwell

@princemaxwell

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I build efficient customer support workflows, CRM systems, and retention-focused service experiences using HubSpot.

Nigeria

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What I'm looking for

I'm looking for a remote customer support or CRM role where I can configure efficient service workflows, improve customer experiences, resolve issues calmly, and help strengthen retention through responsive, organized support.

I've managed end-to-end customer relationships at Prince Onyx Couture Homes since 2012, handling customer interactions, order fulfillment, follow-up, and after-sales support across phone, WhatsApp, social media, and in person.

I redesigned intake, costing, and fulfillment workflows to cut order-processing time by approximately 75%. Through proactive follow-up and personalized communication, I've improved customer retention by approximately 15% and sustained approximately 85% customer satisfaction.

Through Digital Witch's HubSpot CRM technical training program, I configured Service Hub and Sales Hub environments including ticketing pipelines, customer portals, knowledge bases, feedback surveys, intake forms, chatbots, landing pages, lead scoring, and analytics reporting.

My background also includes customer relations and operations work at Jeisplace Fashion and Hyon-Dae Photo Laboratory, where I documented customer requirements, coordinated requests, tracked orders, verified payments, and maintained organized transaction records.

Experience

Work history, roles, and key accomplishments

Current

Founder & Customer Relations Manager

Current

Prince Onyx Couture Homes

Jan 2012 - Present (14 years 8 months)

Own end-to-end customer relationship management for a service business, handling 20–50+ customer interactions monthly across phone, WhatsApp, social media, and in person. Managed the full order lifecycle (70–300+ orders annually) and redesigned workflows, cutting order-processing time by approximately 75% and improving retention by approximately 15%.

Customer Relationship Management Order Management Workflow Redesign Follow up Personalized Communication Customer Retention Feedback Issue Resolution Phone Support WhatsApp Social Media In Person Support

HubSpot CRM Professional

Digital Witch

Jan 2026 - Dec 2026 (11 months)

Completed structured, project-based training across HubSpot Service Hub and Sales Hub, simulating real customer-service and sales-operations environments. Configured ticketing pipelines, customer portals, knowledge bases, feedback surveys, and intake forms.

HubSpot Service Tools HubSpot Sales Ticket Pipelines Customer Portal Knowledge Base Survey Intake Forms Chatbot Landing Pages Email Drafting Snippets Playbooks Lead Scoring Analytics Sales Analytics

Customer Relations & Operations Specialist

Jeisplace Fashion

Jan 2010 - Dec 2012 (2 years 11 months)

Captured and documented customer requirements, specifications, preferences, and requested modifications for accurate order fulfillment. Collaborated within a 3-person team to manage concurrent customer requests, timelines, and delivery coordination.

Requirements Documentation Order Fulfilment Teamwork Timeline management Delivery Coordination

Customer Relations Officer

Hyon-Dae Photo Laboratory

Jan 2005 - Dec 2008 (3 years 11 months)

Managed customer registration, documentation, costing, payment verification, order tracking, and collection for a high-throughput retail service operation. Coordinated customer inquiries and job-status updates, improving administrative efficiency through organized transaction records.