PJ

Looking for a job

Prince Joseph

@princejoseph

I resolve customer complaints and inbound inquiries with clear communication, active listening, and reliable follow-through.

What I'm looking for

I'm looking to bring my communication, problem-solving, complaint-resolution, and customer-care skills to a customer service or call center role.

I've handled inbound customer calls and resolved product inquiries and complaints for Mamuda Beverages Marketing, documenting outcomes, escalating complex issues, and maintaining ownership of each customer relationship.

I'm now a Utility Technician at Mamuda Beverages, supporting reliable plant operations through maintenance, inspections, equipment monitoring, and service-restoration logging. My earlier quality-inspection management experience strengthened my attention to detail, team coordination, and problem-solving.

Experience

Work history, roles, and key accomplishments

MM

Call Representative

Mamuda Beverages Marketing

Jun 2020 - Jun 2023 (3 years)

Answered inbound customer calls, addressing product inquiries and service requests in a timely, professional manner. Handled and resolved customer complaints, listening actively to concerns and working toward satisfactory resolutions.

Inbound Calls Complaint Resolution Active Listening Customer Relationship Management Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

UP

University of the People

Bachelor of Science, Business Management Sciences

2024 -

Pursuing a degree in Business Management Sciences with coursework in business principles, strategic planning, and organizational behavior.

RA

RETA Africa

Certification, Peace and Security

2013 - 2013

Completed a Peace and Security Certification covering conflict resolution, international relations, and peacebuilding strategies.

Tech stack

Software and tools used professionally

JavaScript

TypeScript

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service Representative Call Center Representative Customer Service Customer Support Specialist Client Relations Specialist Quality Manager Utility Technician Customer Representative Customer Support Representative Customer Service Representative (CSR)Customer Experience Representative Customer Operations Representative Customer Service Associate Sales And Customer Service Representative Part Time Customer Service Representative Customer Support Agent Customer Service Technician

Skills

Inbound Calls Complaint Resolution Active Listening Customer Relationship Management De escalation Verbal Communication Problem Solving Multitasking Collaboration Quality Assurance Quality inspection Team Supervision Preventive Maintenance Logging Time Management Conflict Resolution Negotiation English Spanish

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