At DCS Communication Center, I respond to customer inquiries through email and live chat using Zendesk, maintaining customer satisfaction above 90%.
I prioritize and resolve tickets in a fast-paced remote support environment, keep accurate records of customer interactions, and escalate complex cases to internal teams when needed.
At Vertex Investing, I supported customer-facing operations, maintained account records, and prepared research and documentation to help resolve issues. I also hold a Customer Service Certification from HubSpot Academy and a Fundamentals of Digital Marketing certification from Google Digital Garage.
