Philip Kariemu
@philipkariemu
I resolve customer issues through email, chat, technical support, and virtual assistance.
NigeriaWhat I'm looking for
I'm currently managing critical customer emails at DCS Communication Center, investigating account concerns, complaints, and service requests while prioritizing urgent cases and coordinating escalations.
I've supported customers remotely through email, chat, and collaboration tools, combining customer service with virtual assistance and basic technical troubleshooting. I also manage calendars, documents, reports, and data accurately, with a customer-first approach grounded in empathy, clear communication, and dependable follow-through.
Experience
Work history, roles, and key accomplishments
Email Support Representative
DCS Communication Center
Jan 2026 - Present (8 months)
Manage critical customer emails with a timely, professional, and customer-first approach. Investigate questions, account concerns, complaints, and service requests; provide clear, accurate resolutions or next steps.
Education
Degrees, certifications, and relevant coursework
Delta State University, Abraka
Bachelor of Science, Pharmacology and Therapeutics
Completed a Bachelor of Science in Pharmacology and Therapeutics from Delta State University, Abraka in 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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