PREM PRABHAT
@premprabhat
MIS & WFM Assistant Manager at QConneqt, delivering SLA reports and dashboards that help teams track performance.
IndiaWhat I'm looking for
At QConneqt, I prepare daily reports and real-time monitoring updates for the Prepaid Desk, tracking performance against SLAs, KRAs, and KPIs. I share operational updates with senior leaders and clients, and prepare weekly and monthly review decks.
I also support manpower and capacity planning, rostering, and billing, while coordinating with operations, quality, training, and support teams to address issues affecting service levels.
At TECH MAHINDRA PRIVATE LTD, I worked as a WFM/MIS Sr. Executive and scheduled employees for shifts. I also worked on reporting and operational processes, and mentored junior staff.
Earlier, at TATA BUSINESS SUPPORT SERVICE LTD., I produced monthly reports using Excel, analyzed data, and managed databases. I prepared reports in macros and received recognition for MIS/WFM work, including awards and client commendations.
Experience
Work history, roles, and key accomplishments
MIS/WFM Assistant Manager
QConneqt
Maintained high level of team bonding and floor management to ensure SLA/KRA/KPI delivery. Coordinated with team members and reporting authorities, managed reports, and prepared RCA for escalations.
Established long-term client relationships through consistent delivery of high-quality products and services. Enhanced customer satisfaction by streamlining communication channels and improving response times.
WFM/MIS Executive
Tata Business Support Service Ltd.
Sep 2009 - Oct 2019 (10 years 1 month)
Produced monthly reports using advanced Excel spreadsheet functions. Used statistical methods to analyze data and generate useful business reports.
WFM/MIS Team Leader
Vision India Private Ltd.
Jan 2019 - May 2019 (4 months)
Led WFM/MIS team operations, ensuring accurate reporting and workforce management.
Sales
India Bulls Financial Services
Mar 2009 - Aug 2009 (5 months)
Worked in sales role at India Bulls Financial Services.
Education
Degrees, certifications, and relevant coursework
Ranchi University
SSC, General
Completed SSC and HSC from Ranchi University.
Ranchi University
HSC, General
Completed HSC from Ranchi University.
Kalinga University
Bachelor of Arts, English
Graduated with a Bachelor of Arts in English Hons.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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