At Medi Assist Insurance TPA Pvt. Ltd., I lead PAN India MIS and Workforce Management reporting for the Claims department, delivering accurate reports on time.
I oversee reporting on productivity, TAT, and claim disposal, and developed business-critical dashboards to support leadership decisions. I achieved 100% on-time reporting with zero backlog.
Previously, as an MIS & WFM Executive at Teleperformance, I handled Vodafone MIS reporting, managed WFM operations for Tata Sky, and supported Flipkart operations with reporting and analysis.
I developed automated Excel reports to improve reporting efficiency and supported high-volume operations across telecom, e-commerce, and insurance.
