At Concentrix India Pvt Ltd, I managed real-time workforce operations for 500+ agents across three global sites, sustaining a 95% adherence rate.
I built and refined forecasting models that improved scheduling accuracy by 30%. Using Aspect WFM, I optimized staff schedules to improve efficiency by 20% while maintaining service-level targets, and helped cut overtime costs by 15% over 12 months.
Earlier, I supported leadership reporting and data quality as a Business Intelligence Analyst at Future Generali Total Insurance Solutions. At Glowtouch Technologies, I owned MIS reporting across financial, personnel, and operations functions.
