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SA@shahnawazalam
Dedicated professional with 5 years in workforce management and analytics.
IndiaI am a dedicated and results-driven professional with 5 years of experience in workforce management, real-time analysis, and customer support. My career began at Tech Mahindra Ltd. as a Customer Support Associate, where I developed expertise in handling customer interactions and issue resolution. My journey has been marked by promotions that reflect my adaptability and analytical skills.
In my current role as a WFM Scheduler, I optimize staffing and collaborate with operations, clients, and leadership to enhance efficiency. I am committed to driving business success through data-driven decision-making and strategic workforce management. My continuous learning mindset and strong understanding of workforce planning and reporting tools empower me to contribute effectively to any team.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Tech Mahindra Ltd.
Apr 2023 - Present (2 years 7 months)
Optimized staffing, planned headcounts, and collaborated with operations, clients, and leadership to enhance efficiency. Utilized IEX for staff scheduling, break optimization, and workforce planning.
Tech Mahindra Ltd.
Mar 2022 - Mar 2023 (1 year)
Honed skills in data management, reporting, and workforce analytics. Proficient in Avaya CMS, Salesforce, InContact, Amazon, and Genesys for tracking adherence and generating reports.
Tech Mahindra Ltd.
Oct 2021 - Feb 2022 (4 months)
Gained expertise in handling customer interactions, issue resolution, and service excellence. Utilized Microsoft Office Suite for data analysis and presentations.
Tech Mahindra Ltd.
Mar 2020 - Sep 2021 (1 year 6 months)
Handled customer interactions and resolved issues for the Flipkart process. Developed strong typing speed and email drafting skills for professional correspondence.
Degrees, certifications, and relevant coursework
MHBachelor of Arts, Art
Grade: 1st
Completed a Bachelor of Arts degree, focusing on a comprehensive curriculum. Gained foundational knowledge and analytical skills relevant to various fields.
Intermediate, Physics, Chemistry, Mathematics
Grade: 3rd
Completed Intermediate education with a focus on Physics, Chemistry, and Mathematics (PCM). Developed strong analytical and problem-solving skills.
Matriculation, General Studies
Grade: 2nd
Completed Matriculation from Bihar School Examination Board. Gained fundamental knowledge across various subjects.
Software and tools used professionally
IndiaYou can contact Shahnawaz and 90k+ other talented remote workers on Himalayas.
Message Shahnawaz
MMManeesh Mohan
LEAD OPERATIONS AND AUTOMATION, COGNIZANT TECHNOLOGY SOLUTIONS
Akshay Malaiya
Business Analyst HR Process, Tech Mahindra Ltd.
PSPayal Swarnkar
Subject Matter Expert, Revolut
T SINDHU SREE
Intern in Workforce Analytics, Academic Experience
DSDeepak Sharma
Senior Analyst Workforce Management, Concentrix + Webhelp India Private Limited
BRBishal Ranapaheli
Associate – Real Time Management (Lead, WFM), Concentrix
ADAnimesh dubey
Workforce Planning Manager, Everise BPO Services
saddam ansari
Senior Scheduling Analyst, Blenheim Chalcot
MNManish Navani
WFM Specialist, TTEC
Hemlata Rpatil
Realtime Analyst, Credence Resource Management
