Open to opportunities

mahesh kumar

@maheshkumar7

Message

Experienced MIS and Workforce Reporting professional skilled in BI, analytics, and operations.

India

Message

What I'm looking for

I seek a role using MIS/BI and workforce management skills in a collaborative, data-driven team where I can improve reporting, forecasting and operational efficiency.

I am an MIS and Business Intelligence professional with over a decade of experience across technology, insurance, and contact center environments, delivering reporting, workforce management and data analysis solutions. I have supported leadership with management information systems, strategic planning and operational reporting.

My career includes roles at Cognizant, Glowtouch, Future Generali and Concentrix where I built reporting processes, performed data validation, monitored contact volumes and optimized agent scheduling. I focus on accuracy, deadline-driven delivery and promoting scalable solutions such as Power BI and SQL-based reporting.

I am hardworking, result-oriented and skilled in people management, forecasting, task analysis and report writing; I seek opportunities where I can apply analytics and MIS expertise to improve operations and decision-making.

Experience

Work history, roles, and key accomplishments

Workforce Management

Concentrix India

Jan 2021 - Dec 2023 (2 years 11 months)

Managed workforce planning and real-time schedule adherence by monitoring contact volumes, agent attendance and performance to align staffing with expected plans. Produced reports to optimize staffing and service levels.

Workforce Management Forecasting Scheduling Reporting SQL MS Office Performance Monitoring

Business Intelligence

Future Generali Total Insurance Solutions

Jan 2017 - Dec 2021 (4 years 11 months)

Performed BI tasks including data gathering, storage, validation and analysis to support strategic planning and scalable business insights. Contributed to data-driven decision processes across the organization.

Business Intelligence Data Validation SQL Power BI Data Analysis Reporting Strategic Planning

MIS Operations

Glowtouch Technologies

Jan 2013 - Dec 2015 (2 years 11 months)

Managed MIS operations including financial, personnel and operations reporting to support strategic and production management. Delivered accurate reports and supported operational decision-making.

MIS Financial Management Reporting Data Analysis MS Office Operations Management

Process Associate

Cognizant Technology Solutions

Jan 2010 - Dec 2012 (2 years 11 months)

Provided MIS support and advised leadership on workforce strengths and skills to improve productivity and workplace effectiveness. Maintained reporting processes and met deadline-driven deliverables.

MIS Reporting MS Office Citrix Data Analysis Time Management