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Shiva Reddy

@shivareddy3

Reporting Analyst at Foundever CRM India PVT LTD preparing client KPI reports and handling multiple processes across locations.

India

Message

At Foundever CRM India PVT LTD, I handle multiple processes across different locations and prepare daily and weekly reports and client KPIs on schedule.

I coordinate with HR on manpower planning and check MIS reports based on customer interactions to support effective resolution of customer grievances.

I trained QAPs and CGPs on advanced Excel functions and attended client reviews, including DBR, WBR, and MBR meetings. I received an Operating Reporting Excellence award for 2023 and a Commitment award for Q4 2024.

Previously, I worked as an MIS Executive at Teleperformance Global Service PVT LTD and Q Conneqt Business Solutions LTD, and as a Customer Service Executive at Q Conneqt Business Solutions LTD.

Experience

Work history, roles, and key accomplishments

Current

Reporting Analyst

Current

Foundever CRM India PVT LTD

May 2023 - Present (3 years 6 months)

Established corporate strategies for achievement of top line & bottom-line targets, managed business planning, operations & analysis for assessment of revenue potential in business. Handled multiple processes from different locations and coordinated with HR for manpower planning.

Power BI Excel MIS Reporting Client KPI Management Avaya CMS Tools Training Business Development

MIS Executive

Teleperformance Global Service PVT LTD

Oct 2021 - May 2023 (1 year 7 months)

Prepared daily and weekly reports and client KPIs on given timelines for voice and non-voice processes. Checked MIS reports based on customer interactions for effective resolution of grievances.

MIS Reporting Excel Client KPI Management Avaya CMS Tools

MIS Executive

Q Conneqt Business Solutions LTD

Apr 2020 - Oct 2021 (1 year 6 months)

Prepared daily and weekly reports and client KPIs on given timelines for voice and non-voice processes. Checked MIS reports based on customer interactions for effective resolution of grievances.

MIS Reporting Excel Client KPI Management Avaya CMS Tools