At Wipro Technologies, I manage end-to-end resource planning and scheduling, prepare MIS reports, and coordinate interview scheduling and feedback. I also support workforce optimization and operational efficiency.
At Wipro BPS, I supported BT Openreach operations through reporting and performance tracking. I developed automated reports for AHT, productivity, and performance metrics, and helped reduce report preparation time by 30% through template standardization.
I started at IBM (Concentrix) as a Customer Service Associate, handling inbound support for Dubai-based clients and maintaining service quality. I was promoted to MIS Executive and achieved 100% on-time delivery of ad-hoc reports.
