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Pree Mayall

@preemayall

AI deployment leader at Multiply Solutions / CipherOS who ships governed agent systems, including a live-commerce portal with verified Stripe reconciliation.

United States

Message

At Multiply Solutions / CipherOS, I scope, deploy, and operate production AI agent systems inside client businesses. I built and deployed the LDCG Operations Portal with human approval gates, Supabase row-level security, and Stripe invoicing with verified reconciliation.

I also designed and directed Origin, a governed AI operations platform with a code-enforced policy engine, an append-only audit ledger, and a 47-task evaluation suite. Across client implementations, I direct coding agents through explicit contracts, independent review, and witnessed acceptance; the audit trail is the product.

At Beatclub, I built onboarding, support, and lifecycle programs from scratch, maintaining 90%+ user retention and lifting NPS to 85. Earlier, I built customer success functions and led enterprise account teams through adoption and renewal, including at CareerArc, App-A-Minute, and Biba Systems.

Experience

Work history, roles, and key accomplishments

Current

Founder and Principal, AI Deployment and Operations

Current

Multiply Solutions / CipherOS

Sep 2025 - Present (1 year 2 months)

Founded an AI deployment practice with five client implementations, delivering governed agent systems with measurable results. Built and deployed the LDCG Operations Portal and directed the Origin platform.

AI Deployment AI Agents Supabase Stripe React TypeScript Next.js PostgreSQL Docker Tailscale Claude Code OpenAI Codex

Head of Operations

Beatclub

Mar 2021 - Sep 2025 (4 years 6 months)

Built onboarding, support, and lifecycle programs from scratch, maintaining 90%+ user retention and lifting NPS to 85. Partnered with the CEO to build operating infrastructure and execution rhythms for a 15-person organization.

Customer Success Operations Financial Modeling Investor Relations GTM Strategy Agile Delivery CRM Salesforce HubSpot Gainsight

Senior Manager, Customer Success

CareerArc

Sep 2019 - Mar 2021 (1 year 6 months)

Maintained 90%+ enterprise retention and increased portfolio renewals 15%. Led a team of four CSMs across 20 to 30 enterprise accounts worth $5M+.

Customer Success Enterprise Accounts Onboarding QBRs Product Adoption Upselling SLA Management

Head of Sales and Customer Success

App-A-Minute

Jun 2017 - Aug 2019 (2 years 2 months)

Built the customer success function and operating model across HubSpot, Salesforce, and Gainsight. Increased revenue 50%+ by building scalable sales processes and KPI systems.

Sales Customer Success HubSpot Salesforce Gainsight KPI OKR Systems Demand Generation ROI Calculator

Director of Customer Engagement

Flock

May 2016 - May 2017 (1 year)

Reduced support tickets 20% and improved adoption through customer education, health programs, and analytics-based engagement. Generated $250K+ in new revenue through enterprise carrier and partner programs.

Customer Engagement Customer Education Analytics Enterprise Partnerships Revenue Generation

Sr. Customer Success Manager

agent3

Oct 2015 - May 2016 (7 months)

Established the US customer success function and key-account renewal process.

Customer Success Key Account Management Renewals

Sr. Customer Success Manager

Biba Systems

Dec 2014 - Sep 2015 (9 months)

Built the customer success function from zero; achieved 97% account renewal rate and met every monthly and quarterly quota.

Customer Success Account Management Renewals Quota Attainment

Enterprise Customer Success Manager

ClearSlide

Apr 2013 - Dec 2014 (1 year 8 months)

Managed a $5M ARR enterprise book (LinkedIn, Twitter, Bloomberg); held 110%+ to adoption and retention goals; helped build the New York customer success team.

Customer Success Enterprise Accounts Adoption Retention Team Building