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Faye Dahl

@fayedahl

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Enterprise Customer Success leader at Tanium who automated renewal workflows and helped cut churn by more than half.

United States

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At Tanium, I manage 13 enterprise and government accounts representing $16M+ ARR and serve as the CSM team's AI innovation lead. I designed the Account Renewal Timeline Program and built Claude-powered workflows that automate 9 of its 13 renewal assets, with human review before customer use.

At Leaf Agriculture, I built the Customer Success function from zero, from journey architecture to health scoring and expansion frameworks; the work supported 55% NRR growth and reduced manual CS work by 80%. Earlier at Menlo Security, I built a predictive churn model that helped reduce churn by 80% and managed an approximately $10M ARR portfolio.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Customer Success Manager

Current

Tanium

Sep 2025 - Present (1 year 1 month)

Manages 13 enterprise and government accounts representing $16M+ ARR, leading AI workflow automation for renewal lifecycle and retention. Created the Account Renewal Timeline Program, cutting churn by more than half and driving $11M+ in expansion revenue.

AI Workflow Design Claude Gainsight Salesforce Renewal Management Executive Business Review Churn Reduction NPS Improvement Human in the Loop AI Cross functional Leadership

Head of Customer Success

Leaf Agriculture

May 2024 - Jan 2025 (8 months)

Built the Customer Success function from zero, including journey architecture, health scoring, and expansion frameworks. Achieved 55% NRR growth, 80% reduction in manual CS work, and 70% faster time-to-value.

customer success strategy Health Scores NGR Growth AI Assisted Workflows Onboarding Optimization Renewal Planning Revenue Upselling Design Partner Programs

Senior Customer Success Manager

Menlo Security

Jul 2021 - May 2024 (2 years 10 months)

Drove $10M ARR across ~17 enterprise accounts, leading predictive churn modeling and executive engagement. Achieved 80% churn reduction, 95% NPS growth, and $675K in expansion bookings.

Churn Modeling Account Expansion NPS Improvement Executive relationship management CS Workflow Design Productivity Improvement

IT Operations Manager

Dropbox

Aug 2020 - Jul 2021 (11 months)

Modernized IT operations and led a team through remote workforce transition, onboarding 600 new hires in 2 months. Improved staff satisfaction by 250% and reduced costs by 75%.

IT Operations Change Management Remote Workforce Management Asset Management Cost Reduction Team Leadership

Manager, Customer Success

Syntax Technical Computer Forensics

Feb 2017 - Aug 2020 (3 years 6 months)

Managed 60+ enterprise and federal agency accounts, leading a team of 5+ with budget accountability up to $10M. Designed renewal and retention frameworks for high retention.

Account Management Renewal Strategy Team Leadership Budget Management Cross Functional Collaboration

Senior IT Asset Manager & Project Lead

International Operating Engineers Local 3

Jul 2013 - Nov 2019 (6 years 4 months)

Managed IT asset lifecycle, software licensing, procurement, and multi-site projects, leading a team of 20+. Reduced costs by 60% and achieved $17M in cumulative savings.

IT Asset Management Software Licensing Procurement Project Management Cost Reduction Team Leadership