Precious Marshall
@preciousmarshall
I build AI-powered customer support workflows that streamline order operations and improve resolution efficiency.
NigeriaWhat I'm looking for
At Credulen, I build AI-assisted CX workflows connecting lead forms, CRMs, chatbots, voice tools, and follow-up systems to reduce manual work and improve customer inquiry handling. I also document SOPs and support processes so teams can manage systems independently after implementation.
I've managed customer operations across AmeriCare Medical Distributors, Equinix Nigeria, and JakeMews Stores, resolving order and delivery issues, improving onboarding, reducing response times, and supporting retention. My work includes customer journey mapping, CRM documentation, vendor management, fulfillment escalations, and process optimization across eCommerce, healthcare distribution, and enterprise operations.
Experience
Work history, roles, and key accomplishments
CX Workflow Automation Specialist
Credulen AI
Sep 2025 - Present (1 year 1 month)
Built automation workflows connecting lead forms, CRMs, and follow-up systems, and created AI-assisted support tools to improve customer communication consistency.
Business Partnerships Manager
AmeriCare Medical Distributors
May 2025 - Aug 2025 (3 months)
Managed daily customer interactions across B2B and B2C clients, resolved order and delivery issues, and expanded partner accounts driving revenue growth.
Account Manager - Vendor Management
Equinix Nigeria (Main One Cable Company)
Nov 2022 - Aug 2024 (1 year 9 months)
Managed vendor and partner relationships, ensured contractual compliance and service delivery, and led onboarding and implementation for new vendors.
Customer Support & Operations Lead
JakeMews Stores
Mar 2021 - Aug 2022 (1 year 5 months)
Managed high-volume inbound customer calls, tracked shipments, and reduced response time by implementing structured communication workflows.
Education
Degrees, certifications, and relevant coursework
Precious hasn't added their education
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Availability
Location
NigeriaAuthorized to work in
Website
preciousmarshall.netlify.appPortfolio
preciousmarshall.netlify.appJob categories
Skills
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