As a freelance AI Workflow Automation Specialist, I developed an n8n-powered customer support triage workflow to categorize incoming requests and support escalation to human agents. I also designed a candidate sourcing and qualification workflow to organize candidate information and support shortlist preparation.
I built an AI customer support triage system that classifies, validates, and routes tickets, with confidence scoring, duplicate detection, and escalation routing. I tested workflow execution, identified errors, and refined automation logic to improve reliability.
My projects include an AI Refund Decision Engine with routing, validation, policy, and response normalization agents, and a multilingual order confirmation pipeline using local LLMs. I’ve also worked in sales and customer service at Ale Domains, where the resume notes revenue growth of 7% and a 10% improvement in average inquiry resolution time.
