At P Perfect Hairs, I respond to 20+ daily customer inquiries across live chat and social media DMs, maintaining a 95% customer satisfaction rate. I resolve product, pricing, and order-tracking questions on first contact while handling escalated complaints with empathy and timely follow-up.
I keep customer orders, payments, and support records organised for accurate handoffs and faster resolutions. I also deliver post-purchase follow-ups that support reviews, repeat purchases, and stronger customer retention.
