Open to opportunities

Precious Ben

@preciousben

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Experienced customer service professional with a passion for client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated and confident professional with over 5 years of experience in customer service, sales, and appointment setting. My career has been defined by my ability to build rapport with clients, manage high call volumes, and consistently exceed sales goals. I take pride in my strong communication skills, active listening, and problem-solving abilities, which have allowed me to deliver excellent customer experiences.

In my most recent role as an Appointment Setter and Customer Service Representative at Report Owl, I managed both outbound and inbound calls, efficiently booking appointments while building strong client relationships. I have consistently met and exceeded sales goals, handling over 300 calls and ensuring that all responsibilities were covered. My previous experiences at PPG and Insurance Supermarket further honed my skills in customer engagement and support, where I focused on resolving inquiries and maintaining client satisfaction through effective communication.

Experience

Work history, roles, and key accomplishments

Appointment Setter / Customer Service Representative

Report Owl

Jan 2023 - Dec 2024 (1 year 11 months)

Managed outbound and inbound calls to clients, booking appointments efficiently. Built strong client relationships through welcoming calls and timely follow-ups, consistently meeting and exceeding sales goals.

Customer Service Appointment Setting Client Relationship Management Sales

Sales & Customer Service Agent

PPG

Jan 2022 - Dec 2023 (1 year 11 months)

Responded to customer inquiries, resolved issues, and upsold services where appropriate. Maintained client satisfaction through follow-ups and clear communication, assisting in CRM updates and reporting metrics.

Customer Service Sales CRM Customer Satisfaction Communication

Customer Support & Appointment Setter

Insurance Supermarket

Jan 2020 - Dec 2022 (2 years 11 months)

Scheduled appointments with potential clients through proactive outreach. Provided detailed product information and addressed customer concerns, ensuring smooth communication between clients and company representatives.

Appointment Setting Customer Support Product Client Communication Outreach

Education

Degrees, certifications, and relevant coursework

Ebonyi State University, Abakaliki

B.Sc. in Microbiology, Microbiology

Studied the principles of microbiology, including microbial physiology, genetics, and ecology. Gained knowledge in laboratory techniques and research methodologies relevant to the field.

Blue Ocean Academy, Port Harcourt

Diploma in Human Resource Management, Human Resource Management

Completed a diploma program focusing on human resource principles and practices. Acquired skills in recruitment, employee relations, and HR administration.