At HCL Technologies, I deliver L2 support for Microsoft Azure environments, managing virtual machines, storage, virtual networks, Azure Virtual Desktop, and Active Directory. I resolve AVD session-host, profile, identity synchronization, and infrastructure incidents while maintaining 100% SLA compliance.
I've progressed from L1 to L2 Technical Support within four months through technical execution and ticket closure velocity. I also use DBeaver and SQL to investigate application errors, support retail endpoints such as thermal printers and POE devices, and coordinate vendor break-fix recovery workflows.
