vaibhav Dixit
@vaibhavdixit
I run Azure, identity, and Microsoft 365 operations for enterprise users.
IndiaWhat I'm looking for
At HCLTech, I lead L2 cloud and identity operations for 500+ enterprise users across Azure, Entra ID, Microsoft Intune, Active Directory, and Microsoft 365. I resolve 80% of escalated issues without further escalation while managing 50+ weekly incidents and service requests with more than 95% SLA compliance.
I've reduced ticket resolution time by about 20% through a structured knowledge base, mentored five new engineers, and earned Employee of the Month for top CSAT and ticket-resolution performance. Previously at Smartchip Pvt Ltd, I supported 500+ users, maintained more than 98% system uptime, and used incident trend reporting to reduce repeat tickets by 25%.
Experience
Work history, roles, and key accomplishments
Administer cloud identities, access controls, and device policies for 500+ enterprise users using Entra ID, Microsoft Intune, and Active Directory. Own advanced troubleshooting across Microsoft 365, Citrix VDI, VPN, RDP, and Azure-based environments, resolving 80% of escalated issues without further escalation.
Technical Support Executive
Smartchip Pvt Ltd
Jun 2019 - Nov 2022 (3 years 5 months)
Delivered onsite and remote IT support for 500+ users across multiple departments, maintaining system uptime above 98%. Installed, configured, and maintained desktops, laptops, printers, and network peripherals, cutting hardware-related downtime by 15%.
Education
Degrees, certifications, and relevant coursework
University of Lucknow
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from the University of Lucknow, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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