Open to opportunities

Pratima Beston

@pratimabeston

Message

Service Coordinator with 7+ years coordinating customer service, CRM, and dispatch for fast resolutions.

India

Message

What I'm looking for

I’m looking for a role where I can coordinate service requests, manage CRM records, handle escalations, and dispatch the right resources to deliver smooth, customer-focused resolutions with room to improve processes.

I’m a service coordination and customer service professional with 7+ years of experience across front office operations, client relationship management, and day-to-day service delivery. I handle escalations, troubleshoot issues, coordinate service requests, and serve as the primary point of contact between clients and the service team to ensure timely resolution.

In my current role, I manage courier/warehouse dispatch, schedule and dispatch service technicians or support staff, maintain detailed service records in CRM, and track service performance through KPIs. I also support billing/invoicing accuracy, inventory and compliance management, and collaborate across sales, maintenance, and logistics—plus earlier reception/front desk experience covering appointments, calendars, visitor/client handling, and office operations.

Experience

Work history, roles, and key accomplishments

Current

Service Coordinator

Current

Beston Skyvision Pvt. Ltd.

Dec 2018 - Present (7 years 6 months)

Coordinated courier/dispatch operations and served as the primary point of contact for clients by handling calls, client relationships, and service updates. Managed service requests in CRM, handled escalations to final resolution, scheduled/dispatcher technicians, maintained records, monitored KPIs, and supported invoicing and inventory replenishment.

Service Dispatching CRM Systems Client Relationship Management KPIs Troubleshooting Administrative Support

Front Desk Executive

Lava International Ltd.

Mar 2017 - Nov 2018 (1 year 8 months)

Managed front office and receptionist operations, including courier/fax handling, guest/client welcome, office event coordination, and daily facilities checks. Maintained stationary and pantry stock registers, supported housekeeping/pest control tracking, and prepared attendance/deduction reports for payroll processing.

Reception & Guest Management Courier Fax Handling Stock Register Maintenance Attendance Reporting

Horticulture & Medicines Receptionist

3C Management Pvt. Ltd.

Nov 2013 - Feb 2017 (3 years 3 months)

Handled receptionist duties by managing client verification calls, class timetables, fee collection records, and incoming/outgoing communications and couriers. Supported club membership management, ensured compliance through audit-ready registers, and managed access-card activation/deactivation and complaint logs.

Reception & Client Verification Membership Management Fee Collection & Recordkeeping Complaint Management COURIER Office Administration