Open to opportunities

Rubi Yadav

@rubiyadav

Message

Experienced Front Desk Officer with strong customer service skills.

India

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated Front Desk Officer with over 4 years of administrative experience, specializing in customer service management. My excellent verbal and written communication skills enable me to interact effectively and professionally with clients and colleagues alike. I pride myself on being detail-oriented, possessing strong organizational and time management skills, and being flexible and hardworking, always striving for success.

Throughout my career, I have held various roles that have honed my skills in customer care, report development, and schedule management. At VIVO Service Center, I excelled in greeting visitors, providing information about the establishment, and fostering strong relationships with higher departments. My current role as a Customer Relationship Manager at Reliance Digital allows me to build long-lasting customer relationships and ensure their satisfaction through personalized service and effective conflict resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager

Current

Reliance Digital

Sep 2023 - Present (1 year 10 months)

Developed strong customer relationships, provided personalized services, addressed issues promptly, and collected feedback to improve service quality.

Feedback Personalized Services

Customer Service Desk (CSD)

Croma Electronic

Apr 2023 - Sep 2023 (5 months)

Handled customer complaints and conflict resolution, built strong customer relationships, and provided timely support for queries and concerns.

Customer Support

Front Desk Officer

VIVO Service Center

Aug 2020 - Sep 2022 (2 years 1 month)

Greeted visitors, provided information about the establishment, managed phone communications, and contributed to administrative tasks. Fostered relationships with higher departments.

Office Equipment Troubleshooting

Cashier-Cum Receptionist

Mahendra Gems and Jewellers India Pvt Ltd

Jan 2018 - May 2020 (2 years 4 months)

Managed scheduling for special programs, handled merchandise orders, maintained lobby appearance, and managed mail and records. Provided administrative support and maintained staff availability records.

Scheduling Office Equipment Troubleshooting

Education

Degrees, certifications, and relevant coursework

GDC College Bilaspur

Master of Arts, Arts

2020 - 2022

Pursued a Master of Arts degree, enhancing knowledge in the arts and developing critical thinking and research skills.

GDC College Bilaspur

Bachelor of Arts, Arts

2017 - 2020

Completed a Bachelor of Arts degree, focusing on various aspects of arts and humanities, which provided a strong foundation for communication and analytical skills.