Arun Saikia
@arunsaikia
I protect social media users through content moderation and customer support.
IndiaWhat I'm looking for
I'm currently protecting social media users at Wipro by reviewing and moderating inappropriate or harmful content, applying policy guidelines and community standards to support platform safety.
Previously, at Concentrix Daksh Services India, I handled customer queries, complaints, and service requests, delivering effective resolutions and supporting customer satisfaction.
I've also completed training in public speaking, leadership, and Microsoft Excel, and bring problem-solving, decision-making, and team-building skills to my work.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Concentrix Daksh Services India Pvt. Ltd.
Sep 2016 - Oct 2019 (3 years 1 month)
Handled calls related to various customer queries, complaints, and service requests. Delivered effective resolutions, ensuring high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Narengi Anchalik College
Higher Secondary Certificate, General Studies
Grade: 57.4%
Completed Higher Secondary Certificate (HSC) with a percentage of 57.4%.
Dibrugarh University
Bachelor of Arts, Economics
Grade: 46.67%
Bachelor of Arts degree in Economics from Dibrugarh University with a percentage of 46.67%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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