At IGT Solutions Pvt. Ltd., I handle customer interactions by phone and email, along with payment processing, bookings, and refund requests. I document cases in CRM systems and coordinate with internal teams to resolve client issues.
At Satyam Institute of Computer, I managed email communication, student inquiries, scheduling, and calendars. I maintained enrollment records and assisted with documentation, reporting, and data tracking using Google Sheets and Excel.
For my Academic Data & Reporting Dashboard project, I collected and organized data, created reports and dashboards to track performance metrics and trends, and presented insights for decision-making. I also hold the Google Data Analytics Professional Certificate.
