Prasath Sanje

I’m a committed IT Support Technician and Help Desk Analyst focused on delivering exceptional, technology-focused support to real users. I provide Tier 1 & 2 troubleshooting using proactive hardware diagnostics, reliable customer service, and ITSM ticketing management to keep enterprise environments running smoothly.

In my most recent role at University of Peradeniya (PGIS), I supported 50+ enterprise users using Microsoft 365. I led hardware life-cycle management and Windows OS deployment, administered AV infrastructure and smart classroom technology, and troubleshot LAN connectivity including TCP/IP configuration and physical layer cabling.

Earlier at Sanjana Fashion, I used ITSM ticketing systems to track hardware/software incidents and ensure 100% business continuity during peak retail hours. I also managed relational data and daily sales reporting with Microsoft 365 and Advanced Excel, while implementing solutions to minimize retail system downtime.

I’ve strengthened my approach with certifications including Cisco IT Essentials and IBM Data Science, and I’ve built practical results through projects like ITSM Workflow Optimization (500+ tickets) and POS Infrastructure Upgrade (10+ terminals), improving resolution time by 30% and reducing transaction downtime by 40%. I’m open to immediate relocation across Europe and I’m ready to bring hands-on troubleshooting, disciplined service processes, and dependable support to your team.