Anushka Jeewantha
@anushkajeewantha
IT Support Technician at NIBM supporting 100+ users and resolving 150+ incidents with a 98% success rate.
Sri LankaWhat I'm looking for
At National Institute of Business Management (NIBM), I provide first-level IT support to 100+ users and have resolved 150+ incidents with a 98% resolution success rate.
I maintain and troubleshoot enterprise LAN, Wi-Fi, and internet connectivity, contributing to an approximately 20% improvement in network performance. I also perform preventive maintenance and system updates that improved device stability and performance by approximately 25%.
I support Google Workspace and assist with basic Microsoft 365 administration, including user accounts, access, and service requests. I document technical solutions and train staff to reduce recurring incidents.
On the NIBM Kandy Branch Network Deployment, I supported network infrastructure deployment, including firewall configuration and switch installation. I also assisted with a centralized VoIP system deployment across branches and contributed to CCTV security infrastructure deployment at NIBM Head Office.
Experience
Work history, roles, and key accomplishments
IT Support Technician
National Institute of Business Management (NIBM)
Jun 2024 - Present (2 years 4 months)
Provided first-level support to 100+ users, resolving hardware, software, endpoint, connectivity, and network issues. Resolved 150+ IT incidents with a 98% success rate and contributed to a 20% improvement in network performance.
Education
Degrees, certifications, and relevant coursework
NextGen Academy
Master of Microsoft Cloud Computing, Cloud Computing
Master of Microsoft Cloud Computing (in progress).
University of Wolverhampton
BSc (Hons), Computer Networking
BSc (Hons) in Computer Networking.
Cardiff Metropolitan University
Higher National Diploma, Computer Networking and Cybersecurity
Higher National Diploma in Computer Networking and Cybersecurity.
Vocational Training Centre, Dehiwala
Diploma, Computer Hardware with Network
Diploma in Computer Hardware with Network.
Central College Anuradhapura
G.C.E. Advanced Level, Maths stream
Grade: 3 S passes; Ordinary Level: 7A, B, C
G.C.E. Advanced Level (Maths stream) with 3 S passes; Ordinary Level with 7A, B, C.
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900), Cloud
Microsoft Certified: Azure Fundamentals (AZ-900).
Cisco Networking Academy
Certificate in CCNA, Networking
Certificate in CCNA.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
Introduction to Cybersecurity.
Cisco Networking Academy
Computer Hardware Basics, Hardware
Computer Hardware Basics.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Social media
Job categories
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