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Prasanth M

@prasanthm

Sales and customer success professional driving revenue growth and client satisfaction.

India
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What I'm looking for

I seek a customer-facing role where I can drive revenue and satisfaction, focused on growth, cross-functional collaboration, and measurable targets.

I am a dynamic sales and customer success professional with five years of experience delivering results through strategic prospecting, relationship building, and effective negotiation.

At UrbanPiper, I apply deep product knowledge to understand diverse client needs, resolve issues promptly, and maintain high client satisfaction, while identifying new business opportunities.

During my tenure at Logbase (SlickPOS), I provided exceptional multi-channel customer support, documented interactions in CRM, collaborated across teams to resolve complex issues, and contributed to process improvements.

I began my career as a technician at Aarvi Encon, supporting wind turbine erection and coordinating teams, which developed my hands-on problem solving and leadership skills.

Experience

Work history, roles, and key accomplishments

AL

Technician

Aarvi Encon Pvt Ltd

Jan 2014 - Jan 2018 (4 years)

Assisted in erection of wind turbines, guided teams during installation, and handed over turbines to operations & maintenance teams to ensure successful project completion.

Education

Degrees, certifications, and relevant coursework

KE

Kathir College of Engineering

Bachelor of Engineering, Engineering

2009 - 2013

Bachelor's degree in Engineering completed between 2009 and 2013 with coursework relevant to engineering fundamentals and practical applications.

Tech stack

Software and tools used professionally

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Prasanth M - Customer Success Associate - UrbanPiper | Himalayas