I am seeking a role in technical support or IT operations where I can apply my troubleshooting skills, technical knowledge, and customer service experience. I am particularly interested in technical support and IT-related roles. I am looking for a stable organization that values teamwork, continuous learning, performance, and offers opportunities for long-term career growth.
Prasanna Vijay
@prasannavijay
Hi, I’m Prasanna,a Diploma CSE graduate from Sri Ranganathar Polytechnic College of Institute with 3 years’ experience in support and logistics roles.
What I'm looking for
I am a Diploma graduate in Computer Science Engineering from Renganathar Polytechnic College with three years of professional experience across technical support, customer service, and logistics coordination roles.I began my career at Jio Fiber Net Private Limited as a Home Connect Engineer, where I was responsible for fiber installation, troubleshooting network issues, and providing on-site technical support to customers. I then worked at Oppo Sky Electronic Private Ltd as a Customer Support Executive, handling customer queries, resolving complaints, and ensuring customer satisfaction. Later, I joined Delight International Movers as a Junior Import Move Coordinator, where I managed import documentation, coordinated international shipments, and communicated with clients and overseas agents.
My key strengths include problem-solving, communication skills, adaptability, and the ability to work effectively in a team. After taking a short career break due to family responsibilities, I am now eager to restart my professional journey and contribute positively to a growth-oriented organization.
Experience
Work history, roles, and key accomplishments
Junior Import Move Coordinator
Delight International Movers
Jan 2023 - Dec 2024 (1 year 11 months)
Coordinated international household goods imports by communicating with clients, overseas agents, customs authorities, and service providers to ensure smooth origin-to-delivery moves during 2023–2024.
Customer Support Executive
Oppo Skynet Electronic Private Limited
Jan 2021 - Dec 2023 (2 years 11 months)
Managed high volume inbound and outbound calls, maintained comprehensive call records and call-centre data to support organizational customer service operations from 2021–2023.
Home Connect Engineer
Jio Fibre Private Limited
Served as a field service engineer installing hardware/software, diagnosing and resolving customer connectivity issues, and maintaining records of ongoing problems to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Prasanna hasn't added their education
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Tech stack
Software and tools used professionally
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