Susmita Bhaskar
@susmitabhaskar
I resolve broadband and mobile network issues through hands-on customer technical support.
IndiaWhat I'm looking for
At Reliance Infocomm Private Limited, I provide technical support for broadband and mobile network services, resolving connectivity, data speed, signal loss, and service interruption issues.
I handle 60–70+ daily customer interactions, coordinate with field engineers and backend teams, and guide customers through clear troubleshooting steps while meeting SLA and customer satisfaction targets.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Reliance Infocomm Private Limited
Jan 2023 - Jan 2026 (3 years)
Provided technical support for broadband and mobile network services, resolving customer issues efficiently. Handled 60-70+ customer interactions daily via calls and support tickets while maintaining SLA compliance.
Education
Degrees, certifications, and relevant coursework
Dr. Sudhir Chandra Sur Institute of Technology & Sports Complex
B.Tech, Electronics & Communication Engineering
2023 -
Pursuing B.Tech in Electronics & Communication Engineering from Dr. Sudhir Chandra Sur Institute of Technology & Sports Complex, MAKAUT, West Bengal.
Vidyawan (MSME Registered Enterprise)
Internship, Embedded Systems Design & Development
2025 - 2025
Completed an Embedded Systems Design & Development Internship at Vidyawan (MSME Registered Enterprise) from July to August 2025.
JIS School of Polytechnic
Diploma, Electronics & Telecommunication Engineering
2020 - 2023
Completed Diploma in Electronics & Telecommunication Engineering from JIS School of Polytechnic, WBSCTVESD.
Indian Institute of Information Technology (IIIT)
Diploma in Information Technology (DIT), Information Technology
2019 - 2020
Completed Diploma in Information Technology (DIT) from Indian Institute of Information Technology (IIIT).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
susmita.onrender.comSalary expectations
Social media
Skills
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