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Abhishek Yadav

@abhishekyadav36

MIS Executive and operational data analyst using Vivo CRM and Advanced Excel to track service turnaround and improve data integrity.

In my MIS Executive work, I used Vivo CRM to track customer service tickets, technician assignments, and escalations. I monitored turnaround time and investigated root causes of hardware defects.

I also created Excel dashboards and reports to show operational performance, validate CRM data, and support management reviews. My work included achieving over 99.5% data integrity and reducing manual reporting overhead by 25%.

Experience

Work history, roles, and key accomplishments

VC

MIS Executive

Vivo CRM

Managed customer service tickets, technician assignments, and escalation logs. Tracked turnaround time and highlighted root-cause hardware defects.

Excel CRM Data Auditing TAT Tracking Workflow Management

VC

Operational Data Analyst

Vivo CRM

Prepared sales metrics for management review and automated spreadsheet pipelines. Used lookup formulas and slicers to assist strategic planning.

Excel MySQL Python Power BI Data Analysis

Education

Degrees, certifications, and relevant coursework

UP

UpGrad

Advanced Excel, MySQL, Python, Power BI, Data Analytics

Completed advanced training in Excel, MySQL, Python, and Power BI.

Tech stack

Software and tools used professionally

MySQL

Python

Power BI

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

399k+ INR

Job categories

MIS Executive Operations Data Analyst

Skills

Operational Reporting Data Auditing CRM Administration Vivo CRM Excel Turnaround Time (TAT) Tracking Data Integrity Root Cause Analysis Dashboard Development Workflow Management Ticket Monitoring Inventory Consumption Analysis MySQL Python Power BI

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