Looking for a job

Shruti Gupta

@shrutigupta4

Message

Detail-oriented MIS and data management professional with strong Excel and reporting skills.

India

Message

What I'm looking for

I seek an MIS or data-focused role where I can apply strong Excel and reporting skills, improve data accuracy, and support process optimization in a collaborative, growth-oriented team.

I am a disciplined B.E. Computer Engineering graduate specializing in MIS, data management, and reporting, with practical experience maintaining accurate records and supporting operational workflows. I bring strong Excel expertise (VLOOKUP, pivot tables, data cleaning), Google Sheets proficiency, basic AWS knowledge, and hands-on experience handling customer data from a technical support role.

In my recent role I managed customer records, produced reports, escalated and resolved issues, and contributed to process accuracy and documentation. I developed an academic market-basket analysis project using Python, visualization libraries, and web technologies, demonstrating analytical thinking and a drive to improve data-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Executive

Current

Teleperformance Global Business Private Limited

Mar 2023 - Present (2 years 9 months)

Managed customer data, maintained accurate records and prepared reports to support operational workflows; resolved technical queries and improved documentation and reporting accuracy over 1.8 years.

Microsoft Excel Google Sheets Data Management Reporting Data Cleaning Customer Support Documentation

Education

Degrees, certifications, and relevant coursework

Eastern Region Campus, Dharan

Bachelor of Engineering, Computer Engineering

2018 - 2023

Grade: 65.48%

Activities and societies: Academic project: Association Rule Mining using Apriori Algorithm; technologies used: Python, Matplotlib, Seaborn, NetworkX, JavaScript, HTML, CSS, Bootstrap.

Bachelor of Engineering in Computer Engineering completed with a focus on data management and reporting; coursework and projects included association rule mining and data analysis.