Sahil User
@sahiluser18
I analyze operational and CRM data to improve accuracy, reporting, and turnaround time.
IndiaWhat I'm looking for
At IndiaMART Intermesh, I analyzed client and operational data to identify escalation root causes, reducing turnaround time by 20–25%. I maintained and analyzed CRM data across 1,000+ client interactions, improving data accuracy and follow-up efficiency by 25%.
I've also supported reporting, customer data analysis, compliance-focused content review, and B2B sales coordination at Concentrix and Ebixcash. I use SQL, Python, Power BI, and advanced Excel to clean data, build dashboards, and support data-informed process improvements.
Experience
Work history, roles, and key accomplishments
Reviewed and classified high volumes of content against quality and compliance data standards, consistently meeting performance targets and service-level agreements (SLAs). Applied evolving policy and regulatory guidelines to ensure accurate, compliant, and timely resolution of queries.
Education
Degrees, certifications, and relevant coursework
AKTU
Master of Business Administration, Business Administration
Pursued a Master of Business Administration degree from AKTU, graduating in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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