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pranil pirangulla

@pranilpirangulla

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Talented IT Support Engineer with a passion for problem-solving.

India

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in IT support and network engineering.

As a Senior IT Support Engineer with extensive experience in network engineering, I excel at understanding the needs of both business and home users. My journey in the IT field has equipped me with a strong foundation in troubleshooting and desktop support across various operating systems, including Windows and Linux. I take pride in my ability to resolve issues quickly, often on the first call, ensuring minimal disruption for users.

Throughout my career, I have worked with reputable organizations such as Virtusa and Kyndryl, where I honed my skills in network administration and technical support. My proactive approach to system monitoring and IT security policy implementation has consistently contributed to achieving team goals. I am dedicated to continuous improvement and knowledge sharing, which I believe are essential for fostering a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Support Engineer

Current

Virtusa

Feb 2022 - Present (3 years 5 months)

Provided Level 2 technical support, resolving complex IT issues for business and home users. Managed ticketing systems and ensured quick problem resolution on the first call.

ServiceNow IT Support Troubleshooting Desktop Support Ticketing Systems

IT Support Engineer

Fidelis Technology Pvt Ltd

Jan 2020 - Present (5 years 6 months)

Delivered Level 2 IT support for Kyndryl clients, focusing on efficient problem-solving and user satisfaction. Maintained high standards of technical assistance and system performance.

IT Support Troubleshooting

Desktop Support Engineer

Akshara Enterprises Pvt Ltd

Dec 2017 - Present (7 years 7 months)

Provided Level 2 desktop support, ensuring smooth operation of computer systems and resolving user-reported issues. Implemented proactive system monitoring and IT security policies.

Desktop Support Computer Setup Configuration IT Security System Monitoring

Network Administrator

Datasoftcomnet Pvt Ltd

Jan 2016 - Present (9 years 6 months)

Managed network devices, including router and switch configurations, and monitored network performance. Conducted network troubleshooting and maintained network documentation.

Network Administration

Volunteer Service

The Church of Jesus Christ of Latter-Day Saints

Jun 2006 - Present (19 years 1 month)

Provided volunteer service, demonstrating strong organizational and communication skills. Managed multiple priorities and contributed to team goals with a positive attitude.

Customer Service Communication Skills Problem Solving Teamwork Organizational Skills

Desktop Administrator

Vara United Pvt Ltd

Jun 2006 - Present (19 years 1 month)

Administered desktop systems, ensuring optimal performance and user support. Handled computer setup, configuration, and data backup and recovery solutions.

Computer Setup Data Backup

Education

Degrees, certifications, and relevant coursework

Dr Ambedkar University

Bachelor of Arts, Public Administration

2015 - 2015

Completed a Bachelor of Arts degree with a focus on Public Administration. Gained foundational knowledge in public policy, governance, and administrative processes.