pranil pirangulla

Provided Level 2 technical support, resolving complex IT issues for business and home users. Managed ticketing systems and ensured quick problem resolution on the first call.

Delivered Level 2 IT support for Kyndryl clients, focusing on efficient problem-solving and user satisfaction. Maintained high standards of technical assistance and system performance.

Provided Level 2 desktop support, ensuring smooth operation of computer systems and resolving user-reported issues. Implemented proactive system monitoring and IT security policies.

Managed network devices, including router and switch configurations, and monitored network performance. Conducted network troubleshooting and maintained network documentation.

Provided volunteer service, demonstrating strong organizational and communication skills. Managed multiple priorities and contributed to team goals with a positive attitude.

Administered desktop systems, ensuring optimal performance and user support. Handled computer setup, configuration, and data backup and recovery solutions.

Completed a Bachelor of Arts degree with a focus on Public Administration. Gained foundational knowledge in public policy, governance, and administrative processes.