Open to opportunities

Pranav Patel

@pranavpatel1

Message

Detail-oriented Computer Systems Technician with strong customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing exceptional customer service in a supportive team environment.

I am a motivated Computer Systems Technician with hands-on experience in troubleshooting, network administration, and customer service. My role as a Service Representative at N R N Trading Inc. has honed my ability to provide excellent technical support while ensuring client satisfaction through clear communication. I thrive on solving problems and learning new technologies, which has allowed me to excel in both technical and non-technical roles.

During my time as an IT Technician at WPG, I successfully installed and maintained office PCs and networks, providing remote support to diagnose and resolve technical issues efficiently. My commitment to delivering quality service is reflected in my ability to handle customer inquiries with empathy and professionalism. I am passionate about technology and dedicated to ensuring seamless operations in any IT environment.

Experience

Work history, roles, and key accomplishments

Current

Service Representative / Computer Service Technician

Current

N R N Trading Inc.

Sep 2023 - Present (1 year 10 months)

Acted as the first point of contact for customer technical inquiries, both in-person and over the phone. Provided friendly, professional customer service while resolving IT-related issues.

Troubleshooting Customer Service Remote Tools

Overnight Grocery Clerk

Real Canadian Superstore

Jan 2024 - Present (1 year 6 months)

Managed inventory, restocked shelves, and ensured proper product rotation. Improved store presentation and ensured accurate pricing for customer satisfaction.

Inventory Management Stock Rotation Merchandising Customer Satisfaction Pricing Accuracy

Customer Service/ Line Cook

Philthy Philly's Restaurant

Nov 2022 - Present (2 years 8 months)

Maintained food safety standards and kitchen organization. Managed high-paced orders while ensuring food quality and accuracy.

Food Safety Kitchen Organization Order Management Customer Service

Front Desk Receptionist

Knights Inn Motel

Nov 2020 - Present (4 years 8 months)

Provided excellent customer service to guests and handled reservation inquiries. Scheduled appointments and managed daily front desk operations.

Customer Service Reserving Scheduling

IT Technician

WPG

Jan 2020 - Present (5 years 6 months)

Installed, maintained, and optimized office PCs, networks, and mobile devices. Provided remote support, diagnosing and resolving technical issues efficiently.

system updates Remote Support Video Conferencing

Education

Degrees, certifications, and relevant coursework

Niagara College

Diploma, Computer Engineering

Completed a comprehensive program in Computer Engineering, gaining expertise in troubleshooting, network administration, and hardware/software support. Developed strong problem-solving skills and a passion for learning new technologies.