Open to opportunities

Pramod Kp

@pramodkp

Customer Success and Operations support specialist using SQL and MS Office to deliver accurate non-voice chat and email help.

India

Message

What I'm looking for

I’m looking for a role in Customer Success & Operations where I can deliver polite, accurate non-voice chat and email support while using MS Office, SQL, and backend/back-office processes to keep operations running smoothly.

I’m focused on Customer Success & Operations, especially non-voice chat and email support with careful, accurate back office operations. I’m drawn to work where process matters and every detail has to hold up.

I’ve used SQL and Oracle 10g to manage data structures, write functions, and handle subqueries, with a strong understanding of DBMS normalization, tables, and constraints to keep customer logs and CRM databases consistent.

I also bring Core Java (OOPs concepts like method overloading and overriding) to stay structured when I’m solving technical problems. For daily execution, I rely on MS Office—especially Excel and Word—plus CRM tool documentation.

My background includes an ongoing BCA in Computer Science (3rd Sem, 8.48 CGPA), along with foundational experience across Windows 8/10/11, written communication, and attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Success Professional

Self Employed

Detail-oriented professional with strong technical foundations in data management and computer operations, seeking a challenging position in Customer Success & Operations.

SQL DBMS RDBMS Email Support Back Office Operations