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Hitesh NayakHN
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Hitesh Nayak

@hiteshnayak

Entry-level IT Support specialist skilled in Windows troubleshooting and customer-focused ticket handling.

India
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What I'm looking for

I seek an entry-level IT Support role in Bengaluru with hands-on troubleshooting, ticket handling, and growth into IT infrastructure teams; WFO or rotational/night shifts acceptable.

I am an entry-level IT Support / Desktop Support professional pursuing a B.Tech in Computer Science Engineering with a Diploma in Electronics & Telecommunication. I bring hands-on experience troubleshooting Windows OS, supporting desktop/laptop hardware, and handling service-desk tickets.

During academic labs and self-learning, I practiced system troubleshooting, driver and software installation, and basic network connectivity checks that strengthened my problem-solving and technical fundamentals.

I have completed foundational programs including Cybersecurity Fundamentals (Tata Group), a Software Engineering virtual experience (Accenture), and a Data Analytics job simulation (Deloitte), demonstrating commitment to continuous learning and career readiness.

I am comfortable with WFO and rotational/night shifts, available immediately, and seeking an IT Support role in Bengaluru to gain practical industry exposure and grow within IT infrastructure teams.

Experience

Work history, roles, and key accomplishments

SE

IT Support Technician

Self Employed

Entry-level IT support specialist with hands-on experience troubleshooting Windows 10/11, desktop/laptop hardware, peripherals, and basic networking; experienced in service desk ticket logging and end-user support during rotational/night shifts.

Education

Degrees, certifications, and relevant coursework

GT

Gandhi Academy of Technology

Bachelor of Technology, Computer Science Engineering

2024 -

Activities and societies: System troubleshooting labs, basic networking exercises, self-directed projects

Pursuing B.Tech in Computer Science Engineering with coursework and practical labs focused on programming, operating systems, and networking.

GP

Gandhi Polytechnic

Diploma, Electronics & Telecommunication Engineering

2022 - 2024

Activities and societies: Practical labs in hardware and network troubleshooting, academic projects

Completed a Diploma in Electronics & Telecommunication Engineering with hands-on training in hardware, networking, and systems troubleshooting.

Tech stack

Software and tools used professionally

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Hitesh Nayak - IT Support Technician - Self Employed | Himalayas