prajakta nikam

I am a dedicated Customer Success Manager with 4.7 years of hands-on technical support experience at Amazon, resolving issues across Kindle, Prime Video, Fire devices, Echo/Alexa and digital purchases. I maintain high customer satisfaction through clear communication, decisive problem-solving and attention to detail.

I have supervised and trained three new-hire teams and served as SME for multiple cohorts. I audited contacts, led rollovers across business functions and contributed to process improvements that reduced markdowns.

Earlier in my career I was a Senior Manager overseeing logistics, supplier negotiation and staff coordination, and I taught as a Senior Teacher developing curriculum and supervising assistants. Those roles strengthened my operational, coaching and administrative abilities.

I bring strengths in training, cross-functional collaboration, root-cause analysis and customer obsession, and I seek opportunities to mentor teams and elevate customer experiences. I take ownership, am computer literate, and thrive in high-pressure, metrics-driven environments.