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Adhish Birthaliya

@adhishbirthaliya

Assistant Manager at Bandhan Bank Limited overseeing CKYC operations, with 99% accuracy in CERSAI digital record validation.

India

Message

At Bandhan Bank Limited, I oversee KYC verification and digital customer record validation for retail and corporate onboarding, achieving 99% accuracy on the CERSAI portal.

I serve as Acting Team Lead for a seven-member CKYC operations team, allocating daily tasks, monitoring schedule adherence, and resolving escalated operational queries.

At Reliance General Insurance Company Limited, I processed commercial line policies and conducted local quality checks and underwriting reviews for endorsements.

At Teleperformance India Private Limited, I supported customers of a global fintech remittance client with cross-border payment queries, KYC verification, and transaction history reviews. I also worked in customer support at TaskUs India Private Limited.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Centralized Banking Operations

Current

Bandhan Bank Limited

Oct 2024 - Present (2 years)

Acting Team Lead for a 7-member CKYC operations team, overseeing KYC verification, CERSAI processing, and CASA modifications. Drove process improvements and maintained MIS trackers to ensure SLA/KPI adherence.

KYC Verification CERSAI CKYC CASA SLA KPI Tracking MIS Team Leadership Process Improvement

Support Officer Operations - Commercial Line Department

Reliance General Insurance Company Limited

Jun 2023 - Jul 2024 (1 year 1 month)

Processed complex commercial line policies and conducted quality checks and underwriting reviews. Functioned as SME, supporting team members and resolving high-priority escalations.

Commercial Lines Policy Processing Quality Checks Underwriting MIS SME Escalation Management

Customer Service Representative

Teleperformance India Private Limited

Jun 2022 - Apr 2023 (10 months)

Delivered high-volume chat and email support for a global fintech remittance client, resolving cross-border payment queries and chargebacks. Verified KYC records and extracted transactional history to prevent fraud.

Customer Service KYC Verification AML Transaction Screening CRM Fraud Prevention Quality Metrics

Teammate

TaskUs India Private Limited

May 2021 - Mar 2022 (10 months)

Provided frontline customer support across chat and voice for US/UK platform clients, consistently meeting CSAT and quality targets. Assisted new teammates as an informal SME.

Customer Support Live Chat Voice support CSAT Quality Assurance SME